Our effort to make our customers satisfied is untiring. But regardless of what we provide, you may not be satisfied as a customer. Having that in mind, we offer refunds on some conditions. Our refund policy is as follows.
If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue. We are more than happy to help you. Before a refund will be granted, you must allow us to try and help solve your problem. You can contact us through the support forum, email us ([email protected]) or use the live support system when we are available. if you found our product (that you purchased) completely unusable even after support from our team, you can claim a refund.
Cases we offer a refund
If the theme you purchased is completely non-functional.
If we fail to respond to your support post in 48 hours (business days only).
If the main product description does not match what it actually offers.
Cases we don’t offer any refund
You have changed your mind about an item.
You bought an item by mistake and the product(s) were sent/already downloaded by you.
It has already been 15 days since you have purchased our Theme.
We don’t offer a refund for any feature you ask for that is not listed in our product description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check it too)
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